SHIPPING

FREE SHIPPING on all orders over $100

We ship all of our online orders via couriers and Australia Post. Orders placed before 2pm will be shipped on the next business day and delivered 1-3 business days after being shipped, depending on your location. Nomad Chocolate offers a flat rate of$14.50 for shipping on orders under $100. Our online shipping rates are within Australia only. Nomad Chocolate does not ship to PO Boxes. For international orders please email us at hello@nomadchocolate.com to discuss shipping rate.

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RETURN POLICY

Returns are only accepted with prior approval from NOMAD TRAIL PTY LTD (Nomad Chocolate) where a return authority number (RAN) will be issued and must be within 10 days of invoice. To return products, you must e-mail our Customer Service team at hello@nomadchocolate.com to obtain a Return Authorisation Number (RAN) before shipping your product.  NO returns of any type will be accepted without an RAN.  For faster service, please include the following information when emailing for an RAN: customer name, invoice or order number, and nature of the problem. To expedite the processing of your refund or credit, we ask that products be returned within 5 days of the date that we issue the RAN. The RAN will be issued 2 working days after the request is received. A 15% restocking fee applies and the item must be unused and the packaging in new condition. NOMAD TRAIL PTY LTD (Nomad Chocolate) will also accept returns in accordance with New South Wales and Australian law.